iPhone possessor have long had their frustrations with AT&T. So when over half of the AT&T respondents to a Consumer Reports wireless flattop atonement survey were iPhone owner , it ’s mayhap unsurprising that they finished last . It ’s still unsatisfying , though . UPDATED :
AT&T ’s the only aircraft carrier to see a “ pregnant ” drop in overall gratification compared to last yr , while non-white horse US Cellular wrestled the top scotch away from Verizon .
The carriers were snitch in time value , phonation service , and customer musical accompaniment . Sprint also had a strong showing , pull even with Verizon . Which leaves T - Mo tracking and AT&T languishing , despite hold some of the best hardware out there .
Of naturally , the survey was stringently of Consumer Reports readers , who have their own sets of priorities and concerns . And it was only a twelvemonth ago that we found out AT&Thad the fastest web around — when it worked at all . Still , a tough bash for the company , and another admonisher that a Verizon iPhone could spell relief to a whole muckle of hoi polloi .
https://gizmodo.com/our-2009-12-city-3g-data-mega-test-at-t-won-5428343
Update : AT&T broadcast us the following statement :
We take this severely and we continually look for new way to improve the client experience . The fact is wireless customer have choices and a record numeral of them chose AT&T in the third quarter , significantly more than our competitors . Hard data from autonomous drive mental test confirms AT&T has the nation ’s fastest mobile broadband connection with our nearest competitor 20 pct slower on middling nationwide and our magnanimous competitor 60 percent slower on average nationwide . And , our drop down call charge per unit is within 1/10 of a percent — the equivalent of just one call in a thousand — of the industry leader .
CONSUMER REPORTS : AT&T name WORST CELL - PHONE service of process supplier
U.S. Cellular Surpasses Former Top Provider Verizon Wireless ;
January Report Also have Tips for Avoiding Bill Shock
YONKERS , NY ― AT&T is now the worst - rated cell - phone armed service mail carrier according to a new resume of Consumer Reports reader . U.S. Cellular , a regional carrier that provides service in 26 states , beat out the long - standing top supplier Verizon Wireless with outstanding marker for note value , phonation service and customer support . The full clause also boast carrier evaluation in 23 metropolitan market and is in the January 2011 issue of Consumer Reports and at www.ConsumerReports.org .
AT&T was the only mail carrier whose sexual conquest for overall satisfaction dropped significantly since last year . Verizon Wireless remains among the better performers , but Sprint has pulled even with the carrier in overall satisfaction . The carrier actually even score well than Verizon in some face of customer divine service , a noteworthy turnaround from retiring years when that was a fallible point for the company . T - Mobile was only more or less behind those two carriers in overall satisfaction .
More than one-half of the AT&T customers survey have an iPhone , the Apple smart - phone that is currently usable entirely from the letter carrier . Consumer Reports datum , reflecting all interpretation of the phone , find that iPhone possessor were much less satisfied with their bearer and tell on datum service ( Web and e - mail service ) depressed than owner of smart phones on other carriers that , like the iPhone , have a innkeeper of apps to advance heavy data consumption .
How to obviate Bill Shock & Cut Cell - Phone cost
One in five sketch respondent report receiving an unexpectedly high cellular phone - phone poster in the previous yr , often for exceeding their plan ’s voice , schoolbook or data limits – an experience called “ bill shock . ” Half of those responder were hit for at least $ 50 , and one in five for more than $ 100 . Here ’s some way consumer can avoid “ bill shock ” and cut cell - telephone set cost .
Monitor use and act as involve . Consumers should see their use midway through their billing cycle via machine configurations or online . Pageonce.com sells impertinent - phone apps that supervise custom and sends users texts or e - chain mail warnings about overages .
Do n’t overbuy minute of arc . consumer should review the voice minutes they have not used in the past six months and debate flip to a program with fewer billable day / anytime minute , provided it offers the same devoid - talk meter benefits .
Avoid ending fees . Sixteen percent of responder with a contract wanted to switch carriers but did n’t want to get hit with early - outcome fee that can run as high as $ 350 per phone early in the declaration term . Penalties gradually decline as consumers get further into the contract period . Consider transferring the declaration to someone else for a $ 20 to $ 25 fee through Celltradeusa.com or Cellswapper.com . To avoid being stick with a dissatisfactory mail carrier , test the earpiece and service during the 15 – to 30 - day visitation period , consumer who cease a new contract can port their number to another carrier without penalty .
No - Contract Service
More than 90 per centum of Consumer Reports sight respondents ’ phones were serviced under a contract . Those with no - declaration cell - speech sound service say they made far fewer calls and rarely used information , and perhaps due to their simple demand were more slaked overall . Among no - declaration service providers , Consumer Cellular scored highest for expiation follow by TracFone . AT&T GoPhone was the worst provider in this category take in relatively scurvy Gospel According to Mark for time value and vocalisation service .
No - contract service of process is generally most suitable for light use , but options are expanding beyond bare - clappers basics . There are now more conventional phone that provide data point service without a declaration , a change from the yesteryear . And carrier that narrow in no - contract serving , including Virgin Mobile and Boost Mobile are provide more smart telephone set . Verizon and T - Mobile now provide most of their phones , smart and even with or without a contract , but customers will devote more for the equipment itself .
[ Consumer Reports ; Image credit : Houston Chronicle ]
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